Who We Are

We are a team of CX practitioners and one of the first agencies in New Zealand to specialise in Customer Experience. 

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Need help with your business?

The effectiveness of traditional marketing strategies continues to diminish in the face of new technologies, changing customer behavior, and rising customer expectations. The impact of marketing communications has been trumped by the real-life experiences consumers enjoy (or fail to enjoy) when interacting with a brand across the enterprise at every physical and digital touch point.

Indeed, the very definition of brand may be changing. It’s no longer just a logo, or a visual or verbal expression, or even the promise made to customers. A business’s brand is now comprised of the sum total of the actual experiences it delivers.

We are one of the first agencies in New Zealand to specialise in Customer Experience. Our team are experienced CX practitioners and we are proud to be recognised leaders in our field.

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Need help with your business? Book a free consultation today: Meeting Link

How to grow your business in 2021 and beyond

Hubspots growth platform is a full stack of software for marketing, sales and customer service with a free CRM at its core. By connecting all you data points to the free CRM tool, you can track your entire customer journey from first website visit to closed deal to happy customer.

We work with businesses of every shape and size. No matter how small you are now, you can get started for free. And no matter how big you become, our services and tools can grow with you.

The 5 Reasons You Should Employ Your Angry Customers

Angry customers can be awesome for your brand if you listen to them and use their anger to improve your customer journey.

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Mapping the customer journey

In the late 90’s and early 2000s, digital marketers’ understanding of the consumer buying process was heavily based on the traditional, linear customer funnel – which is obsolete.

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How to Create SMART Marketing Goals for Your Business

Goal setting. It sounds easy enough, but it’s often a challenge for marketers. After all, you want a goal that’s difficult to achieve and forces you to work your butt off, but it
can’t be so difficult it ends up being impossible to reach.

Read more...
The 5 Reasons You Should Employ Your Angry Customers

Angry customers can be awesome for your brand if you listen to them and use their anger to improve your customer journey.

Read more...

Happy Clients

Kordia
Kordia
  • Brand Strategy
  • Inbound Marketing
  • Content Development
Fletcher
Fletcher Building
  • Customer Experience Strategy
  • Customer Journey Mapping
  • Brand Strategy
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Auckland Premium Painters
  • Brand Strategy
  • Inbound Marketing
  • Digital Marketing & Ad Implementation
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Assistix
  • Hubspot Implementation
  • Inbound Marketing & Sales
  • Content Development
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Developers Institute
  • Persona Research
  • Hubspot Implementation
  • Sales Strategy
  • Content Strategy
  • Customer Journey Mapping
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Houses on the Move
  • Brand Strategy
  • Customer Journey Mapping
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Ray White
  • Persona Research
  • Content Strategy & Implementationg
  • Digital Marketing
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Starzcom
  • Brand Strategy
  • Customer Journey Mapping
  • Content Strategy
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Auckland University
  • Brand Strategy
  • Customer Journey Mapping
  • Content Strategy